Every customer request is met promptly. Bills are instantly calculated and, crucially, are always accurate. Nothing is overlooked because all data is stored electronically and integrated into the IT system.

Having waiting staff that are able to deliver unlimited orders without needing to leave the dining area has increased efficiency and customer service levels.

The key to this project is PDA’s and strong database design. siworx equipped each waiter with a wireless PDA running ordering software. Orders are sent and stored instantly. All data is indexed in SQL Server databases and printed on spill proof slips.

We trained all waiters and managers to use their PDAs as information tools, not only to take orders but also to review bills, reserve tables and communicate with the kitchen. This eliminates mistakes. The underlying database system is powerful enough to handle constant updates and robust enough to keep track of billing and accounts for any time span.